Privacy policy

Last updated: 10 November 2026

Who we are

Horse Cremation UK (horsecremationuk.co.uk) is the data controller for the personal information collected through this website. You can contact us at hello@horsecremationuk.co.uk.

What we collect and why

Callback requests

If you fill in our callback form, we collect your name and phone number, and any optional details you choose to give: your situation, your horse's type or size, your county, the best time to call and your message. We use these details only to call you back about your enquiry about horse cremation.

Who receives them: your details are emailed to Horse Cremation UK so they can call you back. Once we have partner crematoria, enquiries will be passed to the one that covers your area, and we will update this policy to name them. We do not sell your details or use them for marketing.

Lawful basis: your consent, which you give by ticking the box on the form. You can withdraw it at any time by emailing us.

Form service: the form is processed by Web3Forms, a form service that receives the form and emails it to us. It acts as our processor.

Emails

If you email hello@horsecremationuk.co.uk, your message is forwarded to our inbox by Cloudflare's email routing service and stored by our email provider. We use it only to reply to you.

Website analytics

We use Cloudflare Web Analytics to count visits and see which pages are useful. It does not use cookies and does not track you across other websites. This site does not use any non-essential cookies.

How long we keep your details

We keep callback requests and emails for up to 12 months, then delete them, unless we need them longer to deal with a complaint.

Your rights

Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to how we use it, and to withdraw consent. To use these rights, email hello@horsecremationuk.co.uk.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.